Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Tariff Plan

Domestic Purpose

This rate applies to supply of electricity used for domestic purposes in private residences.

Public Utilities Commission of Sri Lanka has approved the revised tariffs based on Increasing block tariffwith effect from 16th September, 2014.

If the consumption is between 0-60 kWh per month the following tariffs will be applicable

Monthly Consumption (1)
kWh
Unit Charge
(Rs./kWh)
Fixed Charge
(Rs./month)
0-30 2.50 30.00
31-60 4.85 60.00

If the consumption is above 60 kWh per month the following tariffs will be applicable

Monthly Consumption (1)
kWh
Unit charge

(Rs/kWh)

Fixed charge

(Rs/month)

0-60 7.85 N/A
61-90 10.00 90.00
91-120 27.75 480.00
121-180 32.00 480.00
>180 45.00 540.00

(1) Consumption blocks are based on a 30 day billing period and the number units in a block would be prorated according to the number of dates in each billing period.

Time of Use Electricity Tariff for Domestic Consumers

The following Electricity Tariffs based on Time of Use (TOU) for Domestic Consumers who are connected with 3-phase 30A or above have been approved by the  Public Utilities Commission of Sri Lanka on trial basis with effect from 15 September 2015. This tariff is offered only to Domestic Consumers who wish to transfer to it.

Time of Use (TOU) Unit Charge
(Rs./kWh)
Fixed Charge
(Rs./month)
Peak (18.30-22.30) 54.00 540.00
Day (5.30-18.30) 25.00
Off-peak (22.30-05.30) 13.00

This is an optional tariff with no tariff blocks. The Domestic Consumers who wish to enjoy this option may contact nearest CEB Area Office.

Public Consultation Documents on Setting of Tarrif for the period 2011-2015

Disclaimer

This document is a publication of the Public Utilities Commission of Sri Lanka. Ceylon Electricity Board does not provide any clarification related to the contents of the document. The persons downloading this document are advised that for any clarifications they may require, they must contact the Public Utilities Commission of Sri Lanka at the contact numbers given in the news paper advertisement of the Commission on 24th of February, 2010. Ceylon Electricity Board is not responsible for the contents of the document, other than the data furnished to the Public Utilities Commission of Sri Lanka, if so attributed to in the document.

Download Consultation Papers

English Sinhala Tamil

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Tariff Plan

Religious and Charitable
Customer Category R-1

The tariff will be charged on Incremental Block Tariff basis

This rate shall apply to supplies of electricity to,

(a) places of public religious worship including private residences of priests where such residences are associated with or are within the place of public religious worship,

(b) Homes for aged, orphanages and homes for the handicapped, which are specifically certified by the Director of Social Services as charitable institutions, and the installation should not include any building used for commercial purposes.

Table 1- Tariff Applicable for Religious Customers

Consumption(1) per month(kWh) Energy Charge (LKR/kWh) Fixed Charge (LKR/month)
0-30 1.90 30.00
31-90 2.80 60.00
91-120 6.75 180.00
121-180 7.50 180.00
>180 9.40 240.00

(1) Consumption blocks are based on a 30 day billing period and the number units in a block would be prorated according to the number of dates in each billing period

How your bill is calculated ?

Public Consultation Documents on Setting of Tariff for the Period 2011-2015

Disclaimer

This document is a publication of the Public Utilities Commission of Sri Lanka. Ceylon Electricity Board does not provide any clarification related to the contents of the document. The persons downloading this document are advised that for any clarifications they may require, they must contact the Public Utilities Commission of Sri Lanka at the contact numbers given in the news paper advertisement of the Commission on 24th of February, 2010. Ceylon Electricity Board is not responsible for the contents of the document, other than the data furnished to the Public Utilities Commission of Sri Lanka, if so attributed to in the document.

Download Consultation Papers

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Energy Saving Tips

Here are some tips on everything from lighting to air conditioning, cooking to refrigeration.

Save in Lighting

Saving costs of lighting is much more than turning off the light switch when you leave the room although that’s still a good idea! Following are a number of low-cost actions you can think of to save energy and money

  • When you replace any standard incandescent bulb with a Energy Star rated Compact Florescent Lamp (CFL), you
    can save from Rs. 1000 or more on your electricity costs over the life of the bulb. You get more hours of illumination (compact fluorescents have a life expectancy of 8,000 hours, compared to 750 to 900 hours for standard bulbs) and three to four times more lighting efficiency. Start by replacing bulbs that are on for more than three hours per day. If you use Linear Florescent Lamps (LFLs / tube lights), use them with electronic ballasts.
  • Use brighter bulbs or task lighting in areas where you do close-up work such as reading, cooking or similar work.
    Use less-bright light in other areas.
  • Keep light bulbs and fixtures clear of dust and other particles. Clean bulbs give off more light than dirty ones.
  • Use natural light whenever you can. Make the best use of natural light by arranging desks, reading chairs and
    work benches closer to windows. Use lighter colours for walls, ceilings and floors as they reflect more sunlight.
  • Use halogen lamps for outdoor floodlights in place of standard reflector bulbs. A 50- or 90-watt halogen lamp can
    replace a standard reflector bulb that has twice the wattage. Use motion detectors as they save energy and money by turning on lights only when needed.

Save in Using Electronic Appliances/Equipment

  • Don’t forget that computers, fax machines, TV’s, VCR’s, CD players, cable boxes, cassette decks also consume
    energy even if they are in their standby modes. Some will continue to consume energy even when turned off if they are plugged in. Consider unplugging them when you don’t use them or when you leave home or go on vacation.

Save in the Kitchen

  • Use efficient cooking sources. A pressure cooker cuts cooking time by about two-thirds, and a microwave uses
    less than half the energy of a conventional electric oven.
  • When using the oven, cook many dishes together. If the dishes call for separate temperature settings, just set it in
    the middle. Adjust cooking times rather than using the oven twice.
  • Cook with lids on your pans if possible. For example, cooking certain food without a lid on the pot can use three
    times as much energy.
  • Don’t open the door of the oven as you cook. Every time the door is opened, a lot of heat escapes.
  • Remember that delicate clothes don’t require as long a wash cycle as dirty work clothes.
  • Many dishwashers have energy-saving wash cycles that use less water and electricity. Using these cycles can
    save a lot.
  • Clean the dryer’s lint filter after each load to help keep the machine running efficiently.
  • Avoid running small loads in your dishwasher
  • A no-heat air dry feature also can save energy by as much as 15 to 50 percent. If you have an older dishwasher,
    turn the dishwasher off after the final rinse cycle is complete and open the door. This allows air drying.

Save in Using Electronic Appliances/Equipment

  • Don’t overload washers and dryers, but load them to capacity. Overloading can cut down on efficiency.
  • Use the water level control on clothes washers. Use less water for smaller loads.
  • Use the right water temperature for washers. Washing clothes with cold water usually does not affect cleaning
    results and may reduce shrinkage.
  • Follow detergent instructions carefully. Using too much soap makes the washing machine motor work harder.
  • Remember that delicate clothes don’t require as long a wash cycle as dirty work clothes. So wash them
    separately.
  • Use the dryer if it is essential only, otherwise opt to dry clothes in the sun.
  • If the dryer has an automatic cycle, use it. Over drying wastes energy and wears clothes out faster.
  • Clean the dryer’s lint filter after each load to help keep the machine running efficiently.
  • Iron all clothes at once.
  • Keep the surface upright when ironing.
  • Consider using fans, which use much less energy as an alternative to an air conditioner, when the air outside is
    cool or use the fan setting of the air conditioner. Keep windows closed whenever the air conditioner is on. Pedestal fans and table fans are more energy efficient than ceiling fans.
  • Use the air conditioner’s timer and set it to turn on no more than 30 minutes before you expect to use it.
  • Set the temperature of the air conditioner to 26 degrees Celsius. The lower you set your temperature, the more it
    will cost.
  • Set the temperature of your refrigerator compartment at 3° to 4°C and the freezer at minus 15° to minus10°C. For
    older models, check temperatures with a thermometer.
  • Make sure the fan vent is clean and keep the coils at the back of the refrigerator clear of dust. Dirty coils make the
    compressor work harder and use more electricity.
  • Check and ensure that the refrigerator door gasket (the plastic strip surrounding the door) is airtight and in good
    condition. If needed, you may be able to repair or reattach it with glue. If not, the manufacturer or a local hardware store can supply you with a new one.
  • Defrost whenever more than one-quarter inch of frost accumulates.
  • Arrange items in the refrigerator compartment to allow air to circulate freely. Keep liquids capped so they don’t add
    to the humidity and make the compressor work harder.
  • Keep the refrigerator door closed as much as you can. Organizing items makes it easier to find what you need
    quickly.
  • On humid days, use the “power saver” switch, if you have one. When this switch is on, small heaters keep the
    outside of your refrigerator from “sweating.” On other days, turn the switch off.
  • Defrosting frozen food in the refrigerator helps keep the refrigerator cold.

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

This procedure applies only for Domestic purpose and Religious purpose with electricity supply demand less than 42kVA. If your demand is more than 42kVA (60A, 415V, 3-phase), please contact the Commercial Engineer at the respective Provincial Deputy General Manager’s Office.

Pre-requisites
  • If the service lines are to be laid over a third party land, written permission of that land owner should be obtained. A form is issued alone with this application for this purpose. If there is more than one such land, separate forms from each third party land owners should be provide. Extra forms for this purpose is to be copied by the applicant. Each duly filled form for granting permission for laid over the service line should be signed in front of the GS of the division and it should be certified by the Divisional Secretariat. The applicant should bear the responsibility of laying service wires over a third party land. Producing illicit documents and/orincorrect information will cause to disconnection of the service and CEB will not responsible for any lossoccurs in such cases. Chargers for any deviation of service line laying route should be borne by the applicant.
  • You (Applicant) have to clear the way leaves along the route where the service line has be drawn. The cost for way leave clearing is not including in the estimate. The applicant should finish the way leave clearing before the CEB staff arrive to give the service connection.
  • Construction of building should have been completed and the internal wiring/electrical installation should have been completed according to the wiring regulations (IEE 16). All the plug points should connect to the earth properly through an earth pipe. The diameter and the length of the earth pipe should be at least 2 inch and 6 feet respectively.
  • If wiring for plug points exists, a trip switch should be installed properly.
  • Special attention should be drawn for the place of installing the electricity meter. This should be a place outside the building where the meter reader can access easily. The meter should be installed so that it is protected from direct sunlight and the rain for its durability.
  • It is required to attach four pieces of wood, to the wall where the meter is to installed, as shown in the figure 1, 5ft and 6 inches above the ground level for installation of the electricity meter.
  • An L-iron should be installed directly above to the place of meter. The height from ground level to the top of the L-iron should be at least 2.8m. It should be 3.7m for a main road. Refer figure 2 for details of installation of L-iron
  • The load wire should have an excess length of 1.5 feet at the place of the meter.

Required Documents (Certificates / letters)

The owner or the resident of the building should submit at least one of the following documents when applying for a new service connection.

  • The owner or the resident of the building should submit at least one of the following documents when applying for a new service connection.
    • A letter from GS of the division confirming the ownership/residence of the building and certified by the Divisional Secretary. Required form is issue by the CEB.
    • Title deed or the Lease agreement.
    • Any document related to prove the residence if a crown grant land/home.
  • A clear sketch of the road map to the place where the electricity supply connection is applied for, indicating any identified land marks should be provided.
  • Certificate of Conformity (CoC) issued from Local Govt institute
  • A Photocopy of the National Identity Card.
  • A copy of an electricity bill of a neighboring place to the building for which electricity is supply applied for should be attach to the application in order to avoid unnecessary delays in issuing your electricity bill

How to Make an Application

  • Hand over the duly filled application form along with the supportive documents to the closest Consumer Service Centre (CSC) or Submit the Application Online. A voucher is issued by the CSC for this purpose. Payments can be made at the Peoples Bank or POS counters at the CEB.
  • This application form issued by the CEB should be filled and signed by the applicant himself/herself.

Application Fee

  • An application fee of Rs. 250.00 is to be paid when the Application is filled and submitted to the CSC. Payments can be made at the branches of the Peoples Bank or POS counters at the CEB. A copy of the paid voucher should be attached to the application.

Application Submission Time

Week days 09.00 – 15.00 hrs.

Cost for Obtaining Service

Once the relevant application is filled and submitted, an estimate will be given. After preparation of the estimate and approved the CSC will issue a voucher for payments. Payments can be made at the Peoples Bank or POS counters at the CEB. Any payments including Bill payments can be made easily at the counters opened at the respective Area Engineer’s Office.

You are required to sign an Agreement with CEB.

Time to Provide Service

Around two weeks.

Other Things to Note

  • The Electrical Superintendent of CEB will carry out necessary tests and the service connection is provided only after the approval granted for the electrical installation. If the electrical installation is not done according to the required manner the CEB staff or the contractor may not provide the service connection. In such case, you should inform the CEB again after proper completion of the installation.
  • If the electrical installation is to be re-tested due to not satisfactory installation or due to above reasons, an amount of Rs. 1,000/= for single phase connection and an amount of Rs. 1,500/= for three phase connection should be paid as re-testing fee.
  • If there is any risk identified, the approval for service connection is not granted. Service connection is not provided if the building has been constructed using any inflammable material. Therefore, the service connection is not provided if the roof of the building is finished with coconut leaves or similar material.
  • Please inform any problem related to providing the electricity service connection by CEB staff or the contractor to the Electrical Superintendent or to the Area Engineer as soon as possible. You can meet the Electrical Superintendent or the Area Engineer on Monday mornings and Wednesday mornings for any inquiry.
  • If you don’t receive the electricity bill within three months after obtaining the service connection, please inform to the Area Office in writing or be present with documents provided by CEB when providing the service connection.a
  • If you apply for a three phase supply for an industry, the possibility of providing service connection is examined. You should purchase any equipment only after informing the possibility of providing the service connection.

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Tariff Plan

Street Lighting

There shall be two types of street lighting customers, public and private:

(a)   Street lighting for public use, where the street lights are fixed along public roads, and where the road belongs to or is maintained by a Local Authority or a Provincial Authority or the Road Development Authority, and where the road users do not pay a fee for the use of such roadways and have unhindered access

(b)   Street lighting for private use along roadways belonging to any individual or institution other than the Authorities listed in (a) above. Roadways in which ownership is not specifically defined and any other premises other than a roadway belonging to the authorities listed in (a) including areas designated for recreation (such as parks including roads leading to such parks) or other services (such as offices and depots, and roads leading to such offices and depots), shall be considered as private.

Street lighting for public use shall continue to be metered, invoiced at the rate of Rs. 17.00 kWh (rate applicable for both public and private use of street lighting), and approved by the relevant Local, Provincial or Road authority.

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Bill Payment Options
Now customers can access to any bill collection center of the following places for paying their monthly electricity bill to Ceylon Electricity Board

LOCATION FACILITY & PAYMENT MODE
FEE CHARGE PER TRANSACTION OVER THE COUNTER INTERNET BANKING ATM PAY EASY TELE BANKING SMS BANKING ONLINE BANKING CREDIT CARD AUTOMATED BILL SETLTLEMENT
01 Collection Centers managed by the CEB staff- 42 collection centres No Available
01 CEB Head Office Sir Chiththampalam A Gardinr Ma. Colombo -2. No Available
02 Malwaththa Road, Peoples’ Bank Malwaththa Road, Colombo 11 No Available
03 First City Office, Peoples Bank York Street, Colombo 02. No Available
04 Bambalapitiya, Peoples Bank Galle Road, Bambalapitiya, Colombo 04. No Available
05 Colombo City Office Luxman Building, R.A. De Mel Mawatha Col 03 No Available
06 Colombo (East) Area Office YMBA Building, Colombo 08 No Available
07 Colombo (North) Area Office 74/5,1/1, Grandpass Road Colombo 14. No Available
08 Colombo (South) Area Office Highlevel Road, Colombo 06. No Available
09 DGM Office, North Western Assedduma, Kuliyapitiya. No Available
10 Kurunagela Area Office Kandy Road, Kurunegala. No Available
11 Wennappuwa Area Office Victor Building, Wennappuwa. No Available
12 Chilaw Area Office Bauddaloka Mawatha, Chillaw No Available
13 Wariyapola Area Office Puththalam Road, Wariyapola. No Available
14 DGM Office, NCP Office Maithripala Senanayaka Mawatah A’pura No Available
15 Accountant (Revenue) Office PO Box 18, Lamagaraya Road, Kandy No Available
16 Matale Area Office Nagolla Road, Matale. No Available
17 Nawalapitiya Area Office 70, Beily Road, Nawalaitiya. No Available
18 Peradeniya Area Office 360/7, Colombo Road, Peradeniya. No Available
19 Western Province (North) Office –  289, Kandy Road, Kiribathgoda. No Available
20 Gampaha Area Office Queen Nary Rd. Gampaha. No Available
21 Nigambo Area Office Nevil de Silva Mawatha, Negambo No Available
22 Ja-Ela Area Office Negambo Rd. Thudella, Ja-ela No Available
23 Kalmunai Area Office -NHDA Building, Kalmunai No Available
24 Ampara Area Office D.S. Senanayaka Mawatha, Ampara No Available
25 Northern Provincial Office K.K.S. Road Jaffna. No Available
26 S’Japura Area Office 913, Pannipitiya Rd. Battaramulla No Available
27 Homagama Area Office 123, Katuwana Rd. Homagama. No Available
28 Awissawella Area Office Rathnaoura Rd., Awissawella. No Available
29 Horana Area Office Padukka Rd. Horana. No Available
30 CSC Office Badulla Clinic Road., Hindagoda, Badulla No Available
31 Mopnaragala Area Office Wellawaya Rd. Hulanduwa Junction, Monaragala No Available
32 Diyathalawa Area Office Colombo Rd. Diyathalawa No Available
33 Nuwara-Eliya Area Office Nuwara-Eliya No Available
34 Dehiwala Peoples Bank Dehiwala No Available
35 Mathugama Peoples’ Bank Mathugama No Available
36 Kaluthara Area Office Temple Rd., Kaluthara North No Available
37 DGM (WS 1) Office Gall Rd. Rathmalana No Available
38 DGM (Southern) Office Mathara rd. Gall No Available
39 Akuressa Peoples’ Bank Akuressa No Available
40 Ambalanthota Peoples’ Bank Ambalantota No Available
41 Mathara CSC Mathara No Available
42 Thissamaharama CSC Thissamaharama No Available
LOCATION FACILITY & PAYMENT MODE
FEE CHARGE PER TRANSACTION OVER THE COUNTER INTERNET BANKING ATM PAY EASY TELE BANKING SMS BANKING ONLINE BANKING CREDIT CARD AUTOMATED BILL SETLTLEMENT
02 Government Banks & Commercial Banks
01 People banks- All branches No Available Available Available
-176 special online counters for CEB Bill payment No
02 Bank of Ceylon Rs. 15/= Available Available Available
03 National Savings Bank Rs. 10/= Available Available Available
04 Rural banks No Available
05 Sampath Bank No Available Available Available Available
06 Commercial Bank Rs. 15/= Available
07 Honkong& shanhai (HSBC) Bank No Available Available Available
08 Nation Trust Bank Rs. 20/= except A/C Available Available Available Available
Holder
09 Union Bank No Available Available
10 Hatton National Bank No Available Available
11 Seylan Bank No Available Available
12 CITI Bank No Available
13 NDB Bank No Available Available
14 Deutsche Bank No Available
15 Standard Chartered Bank No Standing Order
LOCATION FACILITY & PAYMENT MODE
FEE CHARGE PER TRANSACTION OVER THE COUNTER INTERNET BANKING ATM PAY EASY TELE BANKING SMS BANKING ONLINE BANKING CREDIT CARD AUTOMATED BILL SETLTLEMENT
03 Other collection Agents
01 Government Post Offices No Available
02 Cargills Food City Rs. 15/= Available
03 Singer Srilanlanka outlets Rs. 15/= & Rs. 25/= Available
04 Aban ( pvt) ltd outlets Rs. 10/= & Rs. 20/= Available
LOCATION FACILITY & PAYMENT MODE
FEE CHARGE PER TRANSACTION OVER THE COUNTER INTERNET BANKING ATM PAY EASY TELE BANKING SMS BANKING ONLINE BANKING CREDIT CARD AUTOMATED BILL SETLTLEMENT
04 Places where Amrican Express credit card facility is availabe
01 CEB Head office – Colombo 02
02 CEB Colombo city office – Colombo 03
03 CEB Colombo (East) area office – Colombo 08
04 CEB Colombo (North) Area office – Colombo 14
05 CEB Colombo (South)Area office – Colombo 06
06 Western Province(North) office – Kiribathgoda
07 DGM (Western South- 01) office-Rathmalana
08 Accountant(Revenue ) office -Kandy

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Customer Services

Change of Tariff

Pre-Requisite

  • Applicant should be either the owner or the current occupant of the premises
  • All bills should have been settled
  • The premises must satisfy the criteria for the tariff applied for

Required Documents

  • Photo copy of a paid bill (last bill)
  • Photocopy of National ID

How to Make Applications
By a request letter to relevant Area Engineer’s office

Application Fees
No application fees

Application Submission Time
On Week days 09:00 am – 14:00 pm

Cost for Obtaining Service

  • You should have settled your last bill fully.
  • If the present deposit is not enough, you may have to pay an additional deposit.
Time to Provide Service

After inspection of site if tariff change is required, it will be informed in writing. After payment of applicable deposit tariff will be changed from the next bill.

Change the Name of the Electricity Consumer

Required Documents
  • Photocopy of deed of ownership or Lease agreement or any other ownership document
  • Copy of bills fully settled
  • Certificate of Gramasevaka
  • Copy of NIC
How to Make Applications
  • Applications can be obtained from the Area Engineer’s Office.

Application Fees
No application fees

Application Submission Time
On Week days 09:00 am – 14:00 pm

Cost for Obtaining Service
Payment of

Time to Provide Service
After payment of applicable charge,name will be changed from the next bill

Change the Place where the Meter is Fixed

Pre-requisites

  • The bills should be in applicant’s name
  • All bills up to final bill should have been settled
Required Documents
  • Photo copy of paid bill (last bill).
  • Photocopy of National ID

How to Make Applications

No specific application. A request letter should be forwarded to respective Area Engineers office.

Application Fee

No fee

Application Submission Time

On Week days 09.00 – 14.00

Cost for Obtaining Service
  • Last bill should have been settled fully
  • After making request, an estimate will be given
Time to Provide Service

Within 2 weeks

Charges from Consumers for CEB services

Charges from Consumers for services CEB provides in the year 2016

The charges (Allowed Charges) detailed in the attachment are to be levied for the provision of new electricity supplies and/or any other services in relation to an electricity supply already provided or any other services which CEB is required to provide at the request of a consumer, a prospective consumer or any member of public.

These charges give the maximum fee that can be charged from a customer for specific services by the CEB and are approved by the Public Utilities Commission (PUCSL) of Sri Lanka. The charges published herewith covers only commonly required services provided by the Licensees. For determination of other charges requiring case by case estimates, rates and calculations provided in Standard Construction Costs 2016 of CEB shall apply.

ALLOWED CHARGES FOR 2016 – Ceylon Electricity Board (CEB)

Safety against Electricity

faq

Indoor Electrical Safety

  • Do not use electric appliances when you are bathing or standing near a sink
  • Unplug all electrical appliances before repairing or cleaning
  • Unplug all electrical appliances when not in use
  • Unplug an appliance that has fallen into water before attempting to retrieve it
  • Do not touch an electrical appliance with a metal object
  • Never use any electric appliance on a wet surface, while wet or standing in water
  • Make sure your hands are dry when using an appliance
  • Use electrical appliances with three-pronged plugs
  • Never hang clothes or place furniture near an electric heater or hot plate
  • Keep electric heaters at least four (4) feet from furniture and drapes
  • Keep electric heaters on a level non-flammable surface
  • Never go to sleep with a heating pad or space heater turned on
  • Never place appliance cords where they will come into contact with the stove or other heated surfaces
  • Always unplug an appliance that overheats, and have it checked by a qualified repair person before
  • using it again
  • Turn off a light before replacing the bulb
  • Never pull out an electrical plug by the cord
  • Do not stick any object other than an electrical plug into an outlet
  • Replace perished or cracked electrical cords with new ones; you can purchase these at your local electrical
  • or hardware store
  • Keep electrical cords out of walking areas in the home
  • Keep electrical cords out from under rugs and heavy furniture
  • Keep appliance cords safely away from ledges where children and pets can pull them down
  • Do not overload outlets with too many appliances; make use of multiple outlets in the vicinity
  • Use extension cords minimally
  • When outside, use only extension cords that are approved for outdoor use
  • When replacing circuit breakers and fuses, use the correct size device
  • Protect outdoor outlets with protective, weatherproof covers
  • Keep outdoor wiring on a separate circuit
  • Know the location of the main electrical switch in the home
  • Never force a plug into an outlet

Outdoor Electrical Safety

  • Never touch a power line. Some overhead power lines appear insulated but only have weather protection. These are not safe to touch. Touching a power line with any part of your body or any object such as ladders, tree trimmers, poles, ropes or kites can result in serious injury or death. Remember that electricity can move through conductive materials, i.e., water, metal, wood, aluminium, string and plastics. If you see a wire down, keep yourself and others away and contact CEB Call Centre immediately at 1987.
  • Don’t work or play near power lines. When carrying long or tall items, such as ladders, scaffolding, tree saws and pool cleaning equipment, hold them parallel to the ground to avoid contact with power and other overhead wires. Before you raise them into the air, make sure they’re clear of any power lines.
  • Always wear shoes when using outdoor electrical equipment
  • Maintain proper clearances. For your protection, certain critical clearances are required by law, and minimum of 10 feet must be maintained when working below or adjacent to power lines.
  • Teach children to be safe. Children should stay away from electric facilities such as substations, transmission towers, transformers and power lines.
  • Do not climb trees if they are touching or near a power line
  • Protect outside outlets. Make sure that your outside outlets have a ground earth leakage current interrupter to protect you from potential shock.

Download Applications

For New Electricity Connections

Within Colombo City Limits

  • Application to obtain a Retail Electricity Connection (Single or Three Phase supply of not more than 42kVA) in the Colombo City Limits
  • Application to obtain a Bulk Electricity Connection (Single or Three Phase supply of more than 42kVA) in the Colombo City Limits

Outside Colombo City Limits

  • Application to obtain a Retail Electricity Connection (Single or Three Phase supply of not more than 42kVA) for outside Colombo City limits
    English Sinhala Tamil
  • Please Await the Application to obtain a Bulk Electricity Connection (Single or Three Phase supply of more than 42kVA) for outside Colombo City limits