| Eleven Point Agenda |
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| Project Description |
Project Description
In June 2010, the Ministry of Power and Energy announced a fifteenpoint Agenda for the Ministry, which also aims at realization of the mission of the Board. The relevant programmes from this Agenda are described below.
Nanwamu Lanweema
Under this initiative by the Ministry of Power and Energy, Ceylon Electricity Board will be revamped to be a financially stable and technically sound entity within the next 5 years. It is planned to generate new revenue streams, minimize expenditure, improve efficiency, eliminating any corruption, meet operational costs and reducing debt. Ceylon Electricity Board intends not to be a burden on the national economy, and be a capable entity, proud of it’s achievements and respected by the public.
Vidulamu Lanka
The aim of this program is to ensure that every Sri Lankan will have access to Electricity by 2012. This program will work towards developing infrastructure and facilities in remote locations to have access to the national grid or to find alternative means of power generation, enabling every household in Sri Lanka to have an electricity supply. This will increase productivity and immensely improve the living standards of 12% of Sri Lankan population, who currently do not have electricity in their households.
Under this program, before the end of year 2012, majority of the villages in Sri Lanka would have electricity from the national grid. During the next two years 4,593 rural electrification projects are planned for, and will be completed in order to fulfil this target. Any remaining villages would have electricity through the offgrid solutions under the Grama Shakthi Program.
Viduli Athwela
Under this program, CEB will take steps to support low income households through micro financing to obtain connections to the national grid. A concessionary micro financing scheme is formulated for those who need electricity, but cannot afford the high connection costs, to be financed and provided with connections to enjoy the benefits of electricity.
A loan scheme has been already been introduced by CEB. This has been especially directed towards the low income groups and for those who receive Samurdhi benefits. A loan up to Rs. 30,000 is provided by CEB to meet the cost of the connection, which will be recovered through the monthly electricity bill in 60 instalments.
Grama Shakthi
Renewable energy technologies will be set up in rural and other locations, where the extension of the national grid would not be feasible economically. All offgrid households will be provided with an option of renewable energy generation to reap the benefit of electricity by 2012.
This programme is in the primary purview of Sustainable Energy Authority, and the CEB Transmission Division and the Distribution Divisions will provide the information required for this programme to the Sustainable Energy Authority.
Viduli Saraya
A dynamic and customer oriented National Consumer Call Centre will be operational to handle all inquiries, support services, customer support and breakdown reporting. This is developed to provide customers with a reliable and efficient service to the consumers. The Call Centres would include voice recording facilities and the back office support. In addition Divisional Distribution Control Centres, monitoring execution of the services, additional breakdown repair vans and new consumer service centres will be established. A new website will also compliment the Viduli Saraya programme.
CEB has already established shortcode telephone number 1987 for the consumers to make complaints related to their electricity supplies. The call centre of CEB which was in operation since 2006 is now connected to this number and customer complaints are handled more efficiently by coordinating all customer service centres in Sri Lanka through this Call Centre.
Jana Balaya
In order to protect the rights of the consumers and to cover all consumer categories, a network of Consumer Service Societies will be established by 2012. Many Consumer Service Societies had been established in Divisions for each of the Consumer Service Centres, with a view to provide an important interface between the consumer and us.
Jana Hitha
Under this program, CEB will take steps to achieve fair, affordable and conservation-friendly consumer tariff. CEB and the Public Utilities Commission of Sri Lanka (under whose purview such tariff determinations are) had been in consultation in relation to the tariff structures of various consumer categories. A road map for tariff reforms had been formulated by the Commission on the above lines, in consultation with the Government.
In July 2010, CEB filed its revenue requirements with the Commission in order to determine tariffs for the period 20112015. Due to the policy of uniform national electricity tariffs, the Commission is expected to determine the tariffs on the basis of the li |
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